Refund policy
Return & Refund Policy
At Fashion Trendsetter, we stand behind the quality of every product we offer. If you are not fully satisfied with your purchase, we are here to assist you.
Return Window We accept return requests within 30 days of the delivery date. Requests submitted after this period will not be eligible for review.
Eligibility Requirements To qualify for a return, items must meet all of the following conditions:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
How to Initiate a Return To begin the return process, please contact our customer support team at Jeweloasiss@outlook.com with your order number and reason for return. Do not ship items back without prior authorization — unauthorized returns will not be accepted.
Return Shipping Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method. Fashion Trendsetter is not liable for items lost or damaged in transit.
Restocking Fee All approved returns are subject to a 30% restocking fee, deducted from the refund amount to cover processing and handling costs.
Refund Processing Upon receipt and inspection of your returned item, we will notify you of the approval status within 5–10 business days. Approved refunds will be credited to your original payment method. Please allow additional time for your bank or card issuer to process the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Jeweloasiss@outlook.com.
Damages & Incorrect Items Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items The following are not eligible for return under any circumstances:
- Items returned outside the 30-day window
- Used, worn, washed, or damaged items
- Items missing original tags or packaging
- Hygiene-sensitive products (e.g., socks, insoles)
- Sale items and gift cards
- Custom or personalized orders
- Hazardous materials, flammable liquids, or gases
Exchanges We do not offer direct exchanges. To receive a different item, please return your original purchase following the process above and place a new order separately.
European Union — 14-Day Cooling-Off Period For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason, without justification. All standard return conditions apply.
Contact Us For any questions regarding returns or refunds, please reach out to our support team: 📧 Jeweloasiss@outlook.com